Your contact center agents are the front line of customer experience. The unified AI-powered agent workspace of Amazon Connect enables Veradium to help organizations eliminate tool sprawl and reduce training time and boost productivity from day one.
Unique Value Propositions
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→ Unified agent desktop integrates CRM, chat, voice, and workflows in one place
→ Step-by-step guides and task management for consistent, high-quality service
→ Embedded AI assistant (Amazon Q) to recommend responses and next actions in real time
→ Built-in case management and performance analytics to streamline agent tasks and supervision
Cut platform development costs and maintenance by up to 20%
Double the number of customer interactions handled per agent per hour
Accelerate agent onboarding by 50%
Reduce average handle time by up to 15%
Customer Benefits
Sub Services
→ Amazon Connect Agent Workspace
→ Amazon Connect Wisdom for knowledge recommendations
→ Amazon Q in Connect (Generative AI-based Agent Assist)
→ Amazon Connect Cases and Tasks
→ Step-by-Step Guides for call handling and workflow
→ CRM integration (Salesforce, Zendesk, ServiceNow, etc.) via public APIs
