The transition from outdated on-premises systems to Amazon Connect enables organizations to achieve higher levels of agility and innovation while delivering better customer satisfaction. Veradium assists your organization to transform its contact center through fast and unobtrusive migrations that produce substantial results.
Why Choose Veradium
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→ Rapid Migration Framework
Proven methodology to minimize risk and accelerate outcomes
→ Global Scalability
Deploy across geographies with full telephony integration
→ AWS MAP Incentives
Access AWS Migration Acceleration Program (MAP) funding and expertise
→ Analytics-Ready Architecture
Real-time insights from day one with built-in AWS analytics stack
Boost CX Scores with Intelligent Routing and Self-Service
Increase Agent Productivity and Satisfaction
Migrate Thousands of Agents in Weeks, Not Months
Cut Contact Center Costs by Up to 50%
Customer Benefits
Sub Services
Contact Center Solution may include other AWS services like
→ Amazon Connect Setup & Configuration
→ Call Flow Replication & IVR Migration
→ Integration with CRM/ITSM Systems (e.g., Salesforce, ServiceNow)
→ Compliance & Security Design (PCI, HIPAA)
→ Real-Time & Historical Reporting with Contact Lens
→ Conversational IVR with Amazon Lex & Polly
→ AI-Powered Agent Assist & Post-Call Summaries
→ AWS Infrastructure & Data Lake Integration
