Customers in the modern era demand seamless and uniform interactions across all their contact methods including phone calls web chats mobile messaging and social media applications. Veradium helps businesses achieve true omni-channel engagement through a unified platform that handles all customer interactions.
Unique Value Propositions
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→ Unified experience across voice, chat, and messaging for agents and customers
→ Seamless transitions between channels without losing context
→ Scalable, cloud-native infrastructure with global coverage
→ Real-time insights and AI-powered automation for every interaction
Lower costs by consolidating infrastructure and licensing
Improve agent efficiency with fewer app-switching distractions
Reduce average handling time (AHT) with unified agent workspace
Increase customer satisfaction (CSAT) with consistent, channel-agnostic service
Customer Benefits
Sub Services
→ Amazon Connect Voice and Web Chat
→ Amazon Connect Tasks and Unified Agent Desktop
→ Amazon Lex for conversational IVR/chatbot support
→ SMS and messaging integrations (e.g., WhatsApp, Apple Business Chat)
→ Amazon Connect Contact Lens for cross-channel analytics
