Veradium enables contact centers to utilize Amazon Connect's integrated generative AI capabilities which enhances conversation intelligence and streamlines workflows and delivers customized customer interactions. Our AI-powered solutions empower agents, streamline QA, and automate self-service at scale.
What Makes This Service Stand Out
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→ Real-Time Agent Assist
AI-generated suggestions, summaries, and guidance while agents are on live calls
→ Auto-Generated Summaries
Instant post-call summaries to reduce after-call work and support seamless transfers
→ Conversational AI for Self-Service
Intelligent chatbots and IVRs that feel human and solve real problems
→ Manager Assist & Automated QA
Auto-fill agent evaluations, detect sentiment trends, and coach with context
Boost Self-Service Containment and Call Deflection
Lower Agent Onboarding Time with AI Guidance
Improve First Call Resolution by 25%
Reduce Average Handle Time by up to 20%
Customer Benefits
Sub Services
→ Amazon Connect Contact Lens
(for real-time transcription, sentiment analysis)
→ Amazon Lex & Polly
(AI chatbots and speech synthesis)
→ Amazon Bedrock or LLM integrations
(for advanced GenAI use cases)
→ Amazon Connect Wisdom
(for knowledge-based agent assist)
→ AWS Lambda & Step Functions
(for workflow automation)
